Cornwall is designed for durability making it perfect for high-intensity environments like call centres, healthcare or public services where chairs need to perform all day, every day. The waterfall seat, soft padded arms and sculptured back delivers ergonomic comfort all day long. Order before 11am for FREE next working day delivery.
We offer free next working day delivery on all products, with orders placed before 11am processed the same day. Our free delivery policy covers all of mainland UK, with additional charges for the Isles and Northern Ireland. Next day delivery may be subject to a 1 day delay at present due to the national shortage of lorry drivers.
Returns & Refunds Summary
Whilst every care is taken to ensure your order arrives with you safely, occasionally accidents do happen and a replacement may need to be provided. In the unlikely event that you wish to request a refund or report a fault with your product, the following guidelines will ensure your issue is resolved as quickly as possible:
Reporting a Damaged Item
•Upon arrival, we recommend checking the packaging for any signs of damage before you sign for the item. If you accept the item with damaged packaging, we recommend taking a photo of the damaged areas.
•If possible, please check the item for damage before signing for it.
•If damaged, please refuse the product and sign for as 'damaged' or 'wrong item sent' with the courier.
•Take photographs of the damaged areas to assist with resolving the issue.
•Damaged items must be reported to our customer services department within 24 hours of delivery, we cannot accept liability after this time.
•Fenstone will either supply a replacement product or send you a replacement part to resolve the issue. The cost of the item and the postage will be covered free of charge.
•When a collection is organised, please have the item ready on the ground floor as some couriers will only collect from your doorstep.
Requesting Missing Parts
If you believe a part is missing from your order, please report this within 24 hours and quote the part number from the assembly instructions. We will supply a replacement free of charge as quickly as possible. In stock replacement parts will normally arrive within 72 hours.
Please do not attempt to construct your item until all the parts are present.
What do I do if I decide I don’t want my goods before they arrive?
If you decide you no longer want your goods before they arrive, they must be returned unopened and in their original condition. The postage cost will be charged to the customer before a full refund is given.
What do I do if I decide I don’t want my goods once they have arrived?
The goods must be returned unopened and in their original condition and the cost of return postage must be paid by the customer before a full refund is given.