Free Delivery Policy
Fenstone offer a 3-5 working day free delivery service to mainland UK, with additional charges for some remote areas of those subject to a congestion charge. There is no minimum order required.
You will be contacted 1-2 days before your order is dispatched to arrange a suitable delivery day and we will endeavour to provide a 2 hour drop off window.
Customers must have good access and the ability to park a 40’ articulated lorry within close proximity to the delivery point as a pre-requisite. Please advise if your premises are subject to any parking restrictions in order that alternative delivery instructions can be pre-arranged as necessary.
Drivers operate unaccompanied so may require help off-loading. Company policy forbids drivers from leaving their vehicles unattended and accordingly they are not permitted to assist with moving items to storage areas away from the stipulated delivery point.
All our vehicles operate on a multi-drop basis, therefore we are unable to give exact delivery times. A charge of £50.00 per pallet will be levied in the event of an aborted delivery resulting from non-compliance by the customer with any of the above conditions.